Technical Sales Engineer

Company Overview 

GMM Pfaudler is a global industrial machinery manufacturer that designs, manufactures, installs, and services corrosion-resistant equipment and complete chemical process systems for industries such as chemical, pharmaceutical, food & beverage, oil & gas, and others. The company is recognized for corrosion-resistant technologies (CRT) and high-value engineered systems used across complex process industries. The product line manufactured at the plant in Rochester consists of glass-lined equipment, including reactors, storage vessels, glass-lined mixers, and column assemblies.  Company website: https://www.gmmpfaudler.com/

Position Overview 

The (Inside) Technical Sales Engineers are the primary technical resource for the field sales force, and are responsible for actively driving and managing the technology evaluation state of the sales process.  Working in conjunction with the sales team as the key technical advisor and product advocate, the Inside Technical Sales Engineer must be a self-motivated person who desires to work in a fast-paced and results-oriented environment.  You must be able to identify and provide reliable solutions for all technical issues to assure complete customer satisfaction through all stages of the sales process.  You must also be able to establish and maintain strong relationships with sales, manufacturing, and customers throughout the sales cycle.

Experience and success could lead to opportunities for growth potential.

Key Duties & Responsibilities 

• Work directly with customers and the field sales force for their technology inquiries. Review customer inquiry specifications and communicate with the customer to determine the customer’s needs.  Articulate technology and product positioning to both business and technical users.
• Customer communications/support throughout the proposal stage, order stage, and post-order follow-up/support.
• Listen, understand, and convey customer requirements.
• Prepare cost estimates and develop a technical proposal.
• Work with engineering and procurement for continuous design and cost improvements.
• Complete preliminary technologies designs and calculations along with cost and schedule estimates, and develop proposals to secure orders.
• Maintain accurate records of target accounts, opportunities, quotes, projects, and maintain contacts and correspondence in company-approved databases.
• Review customer orders and terms and conditions for accuracy and conformance with corporate guidelines and business practice. Enter orders into the business system.
• Set up and maintain customer electronic and/or paper files.
• Possible travel (~10%) to customer sites to promote sales, review applications and proposals, and to close orders.
• Utilize the Salesforce platform to update and communicate about customer activities.
• Resolve customer issues or difficulties in a manner that is consistent with the company’s mission, values, and financial objectives.
• Maintain professional business relationships within target accounts.
• Provide the status of ongoing projects and future projects.
• Identify customers’ needs and sales opportunities to help future growth.
• Work with manufacturing representatives on Pfaudler products and inquiries.
• Work closely with the operations department to monitor scheduled shipment dates to ensure timely delivery and expedite as needed.
• Complete post-project reviews for knowledge of process design changes or improvements necessary for the system, and leverage this knowledge for future proposals and orders

Position Highlights:

• GMM Pfaudler offers a competitive compensation package and full benefits, including a 401 (k) company match.
• Excellent career opportunity with a growing company and with an ambitious vision and a strong market position.
• An informal and open organizational culture with direct and short communication lines.

Candidate Profile 

• S. degree in Chemical, Mechanical, or Materials Engineering.
• Must possess at least 1-3 years of related technical experience. Experience in the chemical industry is desirable.  Previous sales experience is preferred.
• Must have good communication skills, written and verbal, be a self-starter, be able to multitask, be well organized, and work autonomously. Proficient in Word, Excel, and PowerPoint.
• Ability to travel occasionally by car or air to customer sites (estimated travel 10%).
• Ability to read and interpret documents such as drawings, customer specifications, and procedures. Ability to write quotations and correspondence.  Ability to speak effectively before groups of customers or employees, or organizations.
• Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume. Ability to speak effectively before groups of customers or employees of the organization.
• Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.

• Physical Demands: While performing the duties of this job, the employee is occasionally required to stand; work; sit; use hands to touch or feel; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl; talk or hear; and taste or smell. The employee must occasionally lift and/or move up to 100 pounds. Specific vision abilities required by this job include close vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.