Field Service Technician

Company Overview

Our client is a well-established, family-owned European manufacturer with more than a century of industrial heritage and a strong global presence. The company specializes in engineered packaging and strapping systems, serving heavy industrial markets including steel service centers, steel mills, wood processing, and other demanding material-handling environments.

Known for premium quality standards, robust mechanical engineering, and a strong service culture, the organization delivers high-performance capital equipment, integrated system solutions, and aftermarket support. With operations across Europe and North America, the company is currently expanding its U.S. footprint and investing in local leadership, service infrastructure, and sales on machine systems.

The culture combines German engineering precision with an entrepreneurial growth mindset, offering stability, long-term vision, and a commitment to sustainable expansion.

Position Overview

Following an intensive onboarding and training period, the Field Service Technician will work independently within the U.S. service organization to install, commission, maintain, troubleshoot, and repair advanced strapping systems, strapping heads, and robotic equipment at customer sites.

This is a hands-on, customer-facing role for a skilled technician who enjoys solving complex mechanical and electromechanical problems, traveling to industrial facilities, and taking ownership of service assignments from preparation through completion. The technician will also train machine operators, support long-term customer relationships, and participate in the on-call service rotation.

Key Responsibilities

• Perform preventive maintenance, inspections, repairs, and technical service on strapping systems, strapping heads, and robotic equipment.
• Diagnose faults and troubleshoot mechanical, electrical, pneumatic, and hydraulic issues to restore equipment safely and efficiently.
• Complete internal and on-site assembly, installation, commissioning, and acceptance testing of strapping systems and robotic installations.
• Prepare service and installation assignments in advance, including tools, documentation, spare parts, and site requirements.
• Document work performed, findings, corrective actions, and follow-up recommendations after each assignment.

Customer Support and Training

• Provide responsive technical support and practical consultation to customers.
• Train machine operators and maintenance personnel on safe operation, routine maintenance, and basic troubleshooting.
• Communicate clearly with customer contacts throughout each service visit and help build trusted, long-term relationships.
• Identify additional service, maintenance, repair, or spare-parts needs and communicate them to the appropriate internal team.

Travel and Service Coverage

• Travel extensively to customer locations throughout the United States and, when required, internationally.
• Support both planned assignments and urgent service needs with a high degree of flexibility.
• Participate in the on-call service rotation.

Candidate Profile

• Technical qualification or vocational training as a Mechatronics Technician, Industrial Mechanic, Toolmaker, or in a comparable technical profession.
• Hands-on experience maintaining, troubleshooting, repairing, installing, or commissioning industrial machinery or automated equipment.
• Practical experience with pneumatic and hydraulic systems is an advantage.
• Ability to read and work from technical documentation, drawings, manuals, and service instructions.
• Willingness and ability to travel extensively, both nationally and internationally.
• Valid driver’s license.
• Proficiency in Microsoft Office applications and the ability to complete service documentation accurately.

Skills

• Strong mechanical and technical troubleshooting capability.
• Structured, systematic, and safety-conscious approach to work.
• Ability to work independently in the field while collaborating effectively with colleagues and Headquarters.
• Customer-focused, service-oriented mindset with professional communication skills.
• Strong organization, follow-through, and ownership of assignments.
• Flexibility, reliability, and composure when responding to changing priorities or urgent service situations.

Why Join This Opportunity?

• Join a globally respected, family-owned industrial manufacturer with a strong engineering heritage and family business values dating back to 1842.
• Take on a challenging, highly autonomous role with direct responsibility for sophisticated industrial equipment and customer outcomes.
• Receive intensive onboarding and technical training before independently managing field assignments.
• Work with premium engineered systems in a growing North American service organization.
• Build broad technical expertise through varied customer applications, installations, commissioning projects, and troubleshooting challenges.
• Build a career with meaningful long-term growth potential in an expanding North American organization.

Compensation and Benefits

• Compensation up to $100,000 annually, based on experience and qualifications.
• Company vehicle with private-use option.
• Flexible working hours.
• Paid annual leave.
• Comprehensive onboarding and ongoing technical training.
• Long-term professional development opportunities within a growing North American service organization.