Customer Service Specialist

Company Overview

Our client is a well-established, international technology company specializing in high-precision inspection and quality assurance systems for the plastics and packaging manufacturing industry. Known for its strong engineering culture and premium solutions, the company supports leading global manufacturers by ensuring product quality, operational efficiency, and regulatory compliance across their production environments.

Position Overview

The Customer Service Specialist plays a critical role in supporting field service operations across North America, Latin America, and Mexico. This position serves as the primary customer contact for service-related coordination, including Field Service Technician (FST) scheduling, service visit planning, logistics coordination, and documentation tracking.

This is a highly organized, customer-facing role ideal for someone with experience in service coordination, technical customer support, or field service administration within a manufacturing, industrial, or capital equipment environment.

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Key Responsibilities

• Serve as the primary customer contact for field service scheduling and coordination
• Plan and schedule Field Service Technician (FST) visits across multiple regions
• Confirm customer timelines, gather required information, and prepare service punch lists
• Track service parts, documentation, and open action items from prior service visits
• Coordinate and support service tests, installations, and follow-up activities
• Maintain accurate service records and ensure all service visits are properly documented
• Collaborate closely with the Service Manager, technical teams, and field personnel
• Ensure service activities are executed efficiently and aligned with customer expectations

Candidate Profile

• Associate’s or Bachelor’s degree in Business Administration, Operations, or related field, or equivalent experience
• Experience in customer service, service coordination, or field service support
• Prior experience scheduling technicians or supporting field service or operations teams
• Strong organizational and multitasking skills in a fast-paced environment
• Excellent written and verbal communication skills
• Strong typing, data entry, and administrative skills
• Customer-focused mindset with attention to detail

Preferred Qualifications

• Experience supporting capital equipment, industrial machinery, automation, or manufacturing environments
• Basic technical understanding of industrial equipment or service processes
• Familiarity with field installations, service operations, or technical support workflows
• Experience working with ERP, CRM, or service management systems
• Multilingual skills are a plus (especially Spanish or Portuguese)

We Offer

• Competitive compensation
• Excellent benefits programs
• Highly innovative technologies
• A rapidly growing company that is secure and stable