Bilingual Technical Support Engineer (Spanish)

We are excited to partner with a rapidly growing enterprise software company that is expanding its customer support organization across North America. As part of this growth, they are looking to hire a Senior Technical Support Engineer who will serve as the first dedicated Support resource in the region and play a key role in building the foundation for future team expansion.

This is an opportunity for a technically minded support professional who enjoys solving complex problems, working directly with customers, and partnering with Product and Engineering teams to drive issues through resolution. If you enjoy digging into application behavior, analyzing data, troubleshooting software issues, and serving as a trusted technical resource, we’d love to hear from you.

What You’ll Be Doing

• Investigate and resolve complex issues within a multi-component SaaS platform.
• Analyze data and troubleshoot problems using SQL and database investigations.
• Reproduce software issues, identify root causes, and collaborate with Product, Engineering, and DevOps teams on resolution efforts.
• Support customers through tickets, troubleshooting sessions, and technical meetings.
• Investigate integration and data synchronization issues across enterprise systems.
• Serve as the primary technical contact for customers throughout North America and Latin America.
• Contribute to process improvements, documentation, and operational enhancements as the support function continues to scale.

What We’re Looking For

• 6+ years of experience in Technical Support, Application Support, Product Support, or Enterprise Software Support.
• Strong SQL skills and experience investigating issues within databases.
• Python experience.
• Strong customer-facing communication and problem-solving abilities.
• Experience supporting enterprise customers and complex software ecosystems.
• Experience troubleshooting complex software applications and production environments.
• Fluent English and Spanish communication skills.
• Ability to work independently and make sound decisions with limited oversight.
• A structured, investigative approach to troubleshooting and root cause analysis.
• Experience supporting SaaS or enterprise software platforms.
• API troubleshooting experience.

Nice to Have

• SAP or enterprise software integration experience.
• Experience supporting industrial, engineering, asset management, reliability, or energy-related software solutions.
• Interest in AI-enabled tools and modern support technologies.

Why This Opportunity Stands Out

This role offers far more than traditional technical support. The successful candidate will become the first dedicated Support professional in North America and will have the opportunity to help shape the future of the region as the organization continues to grow.

The company is investing heavily in onboarding, learning, and professional development, providing extensive product, industry, and technical training to set new hires up for long-term success. There is also a clear path for growth into more senior technical positions and adjacent functions as the organization scales.

Location & Travel

• Remote position within the United States.
• Eastern/Central Time Zone preferred.
• Candidates in Houston, Texas are encouraged to apply.
• Additional consideration may be given to candidates located elsewhere in the U.S. who can effectively support North American and Latin American customers.
• Initial onboarding will include approximately two weeks of travel to Europe, with occasional international travel thereafter.

If you’re passionate about troubleshooting complex software environments, enjoy working directly with customers, and want to join an organization where you can have a meaningful impact on the future of the team, we’d welcome a conversation.