Confidential

The Mechatronics Service Technician is responsible for installation, commissioning, troubleshooting, repairing, maintaining, and supporting our client’s CNC machine tools at customer facilities throughout the Americas.

This role requires a combination of mechanical, electrical, CNC/PLC, hydraulic, and diagnostic skills. The technician must be able to work independently at customer sites while also collaborating with our client’s technicians, customers, and internal personnel.

This is a remote, field-based position. Our client in Livonia, Michigan serves as the operational and logistical base for training, tool preparation, spare parts, materials, and field-service support.

 

Main Technical Responsibilities

The technician will diagnose and repair CNC machine-tool issues involving electrical, mechanical, CNC/PLC, hydraulic, and peripheral systems.

 

Electrical / CNC / PLC

Key responsibilities include:

• Reading and interpreting electrical schematics.
• Troubleshooting motors, sensors, relays, contactors, drives, power supplies, solenoid valves, and basic electrical circuits.
• Using diagnostic tools such as multimeters, insulation testers, and clamp meters.
• Diagnosing CNC/PLC alarms, I/O signals, machine sequences, and interlocks.
• Identifying whether faults originate from electrical, mechanical, CNC, PLC, hydraulic, or peripheral systems.

HEIDENHAIN TNC controls are the primary CNC platform used on our client’s machines and are an important requirement. Knowledge of Siemens or FANUC CNC/PLC systems is a plus.

 

Mechanical / Machine Geometry

The technician should be comfortable performing mechanical troubleshooting, repair, disassembly, reassembly, and adjustment of CNC machine-tool components.

Experience with the following is preferred:

• Machine leveling, alignment, and geometry.
• Backlash, positioning accuracy, squareness, straightness, and parallelism.
• Bearings, gearboxes, ballscrews, linear guideways, rotary axes, spindles, and lubrication systems.
• Precision measuring equipment such as calipers, micrometers, dial indicators, precision levels, squares, gauge blocks, touch probes, and laser measuring systems.

 

Hydraulic / Fluid Systems

The technician should be able to read hydraulic and pneumatic schematics and perform basic troubleshooting on pumps, valves, hoses, filters, lubrication systems, pressure components, and machine cooling equipment.

 

Field Service & Customer Support

The technician will work directly at customer facilities and must be able to:

• Perform troubleshooting and repairs independently.
• Work as part of a multi-technician service team when required.
• Communicate professionally with operators, maintenance personnel, engineers, and management.
• Explain technical findings and corrective actions clearly.
• Escalate unresolved issues to our client when necessary.
• Prepare clear service reports documenting troubleshooting, repairs, measurements, parts replaced, and recommended next steps.

 

Travel & Safety

The role requires frequent travel throughout the Americas.

Customer assignments may range from a few days to approximately two consecutive weeks.

A valid driver’s license and a valid passport are required for occasional assignments in Canada, Mexico, Brazil.

The technician must follow our client’s and customer safety procedures, including proper use of Lockout/Tagout (LOTO) and required PPE.

 

Computer Skills & Service Documentation

• Proficiency with Windows and Microsoft Office (Excel, Word, PowerPoint, Teams).
• Ability to use service software, remote diagnostic tools, and electronic technical documentation.
• Ability to prepare clear and accurate service reports covering troubleshooting, diagnostics, repairs, parts replaced, and recommended follow-up actions.
• Ability to collect and share technical data, photographs, measurements, and CNC/PLC diagnostic information.
• Ability to communicate and escalate unresolved technical issues to the client’s Service Department.

 

Physical Requirements

• Ability to lift up to 50 lbs
• Ability to travel frequently, including overnight travel
• Ability to stand, kneel, and work in confined spaces

 

Preferred Background

Previous field-service experience with CNC machine tools, machining centers, boring mills, milling machines, or similar industrial equipment is strongly preferred.

The ideal candidate should demonstrate strong troubleshooting ability, mechanical aptitude, precision-measurement skills, independence, and a willingness to continue developing technical knowledge through training and field experience.

Preferred Location

Our client is only evaluating candidates living in the following states:

• MICHIGAN
• ILLINOIS
• WISCONSIN
• OHIO
• SEATTLE, WASHINGTON

 

Employment Type

Full-Time

 

This job description is intended to outline the general responsibilities and qualifications for this role and may be adjusted based on business needs.

 

Compensation & Benefits

• Yearly Salary: $90,000–$110,000, depending on experience and technical expertise.
• Performance Reviews: annual employee evaluations, with opportunities for salary growth. No predefined bonus plan currently.
• Paid Vacation: up to 10 days during the first year, increasing with seniority up to a maximum of 20 days. Vacation can be used after completion of the 90-day probation period.
• Paid Sick Leave: up to 3 days/year during years 1–2 and up to 5 days/year from year 3 onward, after the 90-day probation period.
• Personal Day: 1 paid personal day per year after 90 days of employment.
• Paid National Holidays: 9 company-paid holidays per year.
• Medical Benefits – BCBS: effective from date of hire, including medical, prescription, dental, and vision coverage for the employee, spouse, and dependents.
• Life Insurance: $50,000 company-provided coverage for the employee.
• Retirement Plan – SARSEP: company match up to 5% of gross salary contributions, effective immediately.
• Company Equipment: company car, computer, cell phone, and corporate credit card provided.
• Salary Payment: paid monthly, at the beginning of the following month.