General Manager

The company

Our client is part of a company that is a global leader in aseptic processing, containment, and radiopharmaceutical equipment for the pharmaceutical, biotech, and nuclear medicine industries. The company designs and manufactures advanced isolators, hot cells, fill-finish systems, and containment solutions used in the production of sterile medicines, radiopharmaceuticals, and advanced therapies. Today, the company serves customers in more than 100 countries and is recognized for its expertise in highly regulated GMP manufacturing environments.

The Role

The General Manager, North America will lead the client’s largest and most strategic region, with full responsibility for growth, profitability, operations, customer satisfaction, and market expansion. The role will strengthen the client’s leadership in Radiopharma while accelerating growth in the Pharma business, a key strategic priority for the Corporation.

Reporting as the senior regional leader (the client’s President in Italy), the General Manager will execute the North American growth strategy, build a high-performing team, and align regional execution with the client’s global objectives. The successful candidate must be credible with Manufacturing, Engineering, Quality, and Validation stakeholders and have experience with regulated capital equipment used in cGMP environments.

This is a unique opportunity to lead the company’s largest and most strategically important region at a defining moment of growth. North America sits at the center of the company’s global expansion, combining a market-leading Radiopharma business with a Pharma platform that is one of the Corporation’s top strategic growth initiatives.

KEY RESPONSIBILITIES

• Full ownership of North America performance, including bookings (Pharma and Radio-Pharma), after-sales & service, EBIT, working capital, and overall customer satisfaction.
• Define and deliver an ambitious North America growth roadmap, converting the region’s strong market potential into accelerated bookings, stronger customer partnerships, and increased share in both Radiopharma and Pharma.
• Act as the visible executive owner of the client’s North American growth agenda, building credibility with key accounts, industry stakeholders, and internal ATS leadership.
• Influence Product Management teams to ensure alignment with market needs and regulatory requirements.
• Act as the senior representative with North American Pharma, Biotech, and CDMO customers, engaging credibly at executive level and with Manufacturing Science, Engineering, Quality Assurance, and Validation functions.
• Ensure regional commercial and execution processes meet cGMP expectations, including URS review, technical specification, FAT/SAT, qualification support (IQ/OQ/PQ), and documentation quality.
• Ensure a seamless and high-quality customer experience across all project phases, from sales through to service.
• Strengthen after-sales and service capabilities – preventive maintenance, spare parts, upgrades, requalification and regulatory support – to enhance retention and drive recurring revenues.
• Build a high-performance team with a culture based on accountability, speed, and customer centricity.
• Develop the next generation of regional leaders, creating a scalable organization able to capture growth while maintaining the discipline, responsiveness, and quality expected in regulated life sciences markets.
• Ensure Customer satisfaction through Operations Excellence, ensuring high Quality and on-time delivery.

EXPERIENCE – REQUIRED

• Minimum 10–15 years in the industry. Proven senior sales leadership experience within a Tier 1 Aseptic Fill-Finish (AFF) environment.
• Solid working knowledge of cGMP and of the regulatory framework governing sterile manufacturing (FDA 21 CFR Parts 210/211, EU GMP Annex 1, data integrity / 21 CFR Part 11, GAMP 5).
• Familiarity with the equipment qualification and validation lifecycle (URS, DQ, FAT, SAT, IQ/OQ/PQ) and with customer change control, audit, and quality agreement expectations.
• Track record of selling and delivering long-cycle, engineered-to-order capital projects (multi-million USD, 12–36 month lead times) to Pharma, Biotech and CDMO customers.
• Demonstrated experience in leading business transformation, ideally including commercial reorganisation, market penetration and new product launches.

EXPERIENCE – PREFERRED

• Direct experience with freeze dryers/lyophilization equipment, aseptic filling lines, isolators, RABS, containment or sterile processing technologies.
• Demonstrated success in building and monetizing an after-sales and service organization on an installed base of regulated equipment.
• Understanding of the radiopharmaceutical / nuclear medicine, cell & gene therapy or biologics processing.

DESIRABLE SKILLS

• Enterprise leadership mindset: able to translate a global strategic priority into a compelling regional agenda, balancing entrepreneurial speed with operational and financial discipline.
• Technical fluency sufficient to challenge and support the Application Engineering teams on process, sterility assurance, and equipment design topics.
• Ability to create and lead customer-centric organizations across the full lifecycle, from sales through service.
• High energy. Excellent communication skills, relationships-driven.
• Culturally agile, with the ability to operate effectively in a North American and global context.
• Financial Acumen and capable of driving a regional P&L

EDUCATION

• A four-year degree is a must; a postgraduate business qualification (MBA) is appreciated.