Vice President of Sales & Customer Care

About the role

The Vice President of Sales & Customer Care is a senior executive responsible for overseeing the sales and customer care function within the organization. This role is instrumental in driving sales growth, customer retention, and operational excellence, ensuring exceptional delivery and follow-through to achieve revenue targets. The position requires a strategic thinker with hands-on leadership capabilities to develop and execute sales strategies, manage a high-performing team, and foster long-term client relationships.

About the company

The company, originally from Germany, is a global leader in Portable Sanitation Solutions, renowned across Europe for its exceptional service, innovative approach, and customer-centric mindset. While the US market offers tremendous potential, this opportunity has not yet been fully tapped. With a renewed focus and a strategic approach, the company is ready to refine processes, strengthen customer care, and set the foundation for long-term success.
This is where the opportunity lies: with its proven success overseas and a well-established service portfolio, the company is ready to unlock its full potential in the US market. With the right leadership focused on strengthening customer retention and delivering unparalleled care – the possibilities for success are boundless. This role represents the chance to drive transformative change and position the US operations as a cornerstone of the company’s global growth strategy.

Key responsibilities

• Strategic development & execution: Drive the creation and execution of the sales and customer care strategy, ensuring alignment with growth objectives and operational processes.
  Customer retention & relationship building: Prioritize customer satisfaction and loyalty by fostering strong client relationships and improving the customer experience in collaboration with regional teams.
  Operational excellence: Oversee and refine sales and operational processes to support sustainable growth, including tracking KPIs, incentives, and team performance.
  Team leadership & development: Organize and structure the sales and customer care teams while coaching and mentoring to maximize performance and professional growth.
  Business development: Identify and capitalize on market opportunities, develop new client relationships, and ensure the company remains a market leader.
  Market expertise: Stay updated on industry trends, technologies, and competitive dynamics to position the company as an innovative leader in the U.S. market.

Required skills & abilities

• Strong communication, leadership, and motivational skills to inspire and guide the team.
  Analytical and detail-oriented, with the ability to leverage data and market insights.
  Entrepreneurial and hands-on, with a passion for contributing directly to growth and customer success.
  High level of perseverance and long-term vision.
  Fluency in Spanish would be a big plus.
  Proficiency in Microsoft Office Suite or similar software.

Education & experience

• Bachelor’s degree in Marketing, Sales, Business, or a related field is preferred but not required.
  Experience in sales leadership roles within fast-paced, target-oriented environments.
  A background in operations or service management paired with a strong sales affinity is also possible
  Demonstrated success in customer retention and operational excellence.

Why this role?

• Shape the future: Be instrumental in transforming the US market into the company’s next major success story.
  Freedom to innovate: Bring your ideas to life with the autonomy to execute and create.
  High growth potential: Join the highest-potential market for the company, offering tremendous opportunities for impact and career advancement.
  Collaborative environment: Be part of a global leader where your contributions directly influence success.

If you’re a driven and entrepreneurial leader ready to build something remarkable, apply now to help write the US success story of this market-leading company!