Open Position

Senior Technical Writer

Richmond Hill, Canada

The Senior Technical Writer position will include the development, management and maintenance of Product Manuals, customer documentation deliverables and overall documentation processes.


Duties & Responsibilities:

  • Review drawings with engineering to ensure proper implementation
  • Create effective and relevant Equipment Manuals and support documentation (printed and electronic) that outlines Operating, Cleaning and Maintenance procedures for the supplied equipment.
  • Create and provide Recommended Spare Parts Lists, working with Engineering, Project Manager and After Sales Service to develop these documents
  • Traveling to the customer’s site as needed to design and deliver training for the safe operation, cleaning and maintenance of equipment for Customers personnel
  • Occasionally assist with installation supervision.
  • Take photos, or create graphics for above documentation
  • Ensure consistency of text and graphics quality (layout, editing, style, appearance)
  • Team with company technical experts to gain a clear understanding of product or project documentation requirements
  • Develop improved documentation, benchmarking to competitors and other leaders in Industrial Automation.
  • Solicit Customer feedback and address opportunities to improve documentation and training
  • Work in an efficient and effective manner as directed to ensure that scheduled deadlines are met
  • File, organize, and maintain documents library for internal and external customers
  • Other duties as assigned by management



  • Knowledge of MS Office and/or Adobe applications
  • Technical Writing experience or similar education (preferred)
  • Exceptional writing, proofing and formatting skills
  • Strong emphasis on detail orientation
  • Excellent communication skills (verbal, written, and listening)
  • Ability to work in a Team environment as well as independently
  • Willingness to learn and apply new skills
  • Excellent problem-solving skills and organizational skills
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