Parts & Service Manager

On behalf of our international client, a recognized leader in the airport equipment industry, we are seeking a hands-on Parts & Service Manager to lead and further develop aftermarket operations across the Americas. This role is critical in driving both field service excellence and service parts sales, with a strong emphasis on sustainable revenue growth and customer satisfaction.

The Parts & Service Manager will take ownership of the regional aftermarket strategy, ensuring high- quality service delivery while identifying and executing opportunities to expand parts and service revenue. This position requires a proactive leader who is comfortable operating both strategically and tactically, working closely with customers, service technicians, and internal stakeholders.

Key Responsibilities include, but are not limited to:

• Drive the growth of paid service activities, including repairs, operations training, and maintenance training programs
• Develop and promote Recommended Spare Parts Lists (RSPLs) and tailor customized spare parts packages (e.g., field kits, filter kits, preventive maintenance packages) to meet customer needs
• Oversee field service operations, ensuring efficient scheduling, execution, and customer support
• Manage and control service-related costs, including field service expenses, tools, and technical equipment (e.g., computers and peripherals)
• Identify opportunities to improve service processes, increase efficiency, and enhance the overall customer experience
• Collaborate cross-functionally with sales, engineering, and operations teams to support business objectives.

Candidate profile:

• College Degree (post-graduate degree is a plus)
• 3+ years of capital equipment service or parts sales experience with emphasis on customer service sales
• Exposure to the airline/airport industry is a plus
• Exposure to international sales and marketing is a plus
• Must be fluent in English (Spanish and/or German language skills are a plus)
• Must have excellent oral and written communication skills
• Must be organized and can effectively give presentations internally and to customers at all levels
• Must be self-motivated and prepared to work as needed to meet business needs
• Travel requirement: 10–20%, primarily within North America, with occasional international travel
• Ability to work independently with minimal supervision, demonstrating strong ownership and accountability