Open Position

Field Service Technician

New York, NY

We are currently seeking an ambitious Field Service Technician for one of our international clients in the greater New York City area. This is an excellent opportunity for a reliable and hands-on individual with smooth customer service skills.

Job Description:

In the role of Field Service Technician, you will provide excellent customer service for the company. The objectives range from in-house phone support, maintenance and parts recommendations to installing, maintaining and overseeing the company’s products at its customer base. In addition, re-designing existing machinery and implementing new operating techniques in the field can be part of the job. This opportunity provides a lot of variety and exposure to different clients. This is a very attractive position with excellent compensation potential for candidates who like the challenge of facing technical issues in front of demanding customers.

Responsibilities:

  • Services, maintains, repairs and installs foam cutting equipment
  • Meets customer needs, offers options, resolves problems and follows up with customers
  • Provides information regarding policies and procedures, terms and programs relating to service area for outside customers.
  • Provides a technical leadership role while working with customers.
  • Analyzes customer data and test results and prepares related summaries and recommendations.
  • Provides high level technical on-site support for all machines to customers. Resolves any issues related to software, hardware and configuration
  • Phone support and remote diagnostics for our client’s machinery
  • Effectively communicates and obtains the appropriate data needed to resolve the service call
  • Interfaces with other engineers to resolve customer issues
  • Responds to urgent after-hours customer calls as necessary
  • Researches solutions to technical problems and recommends cost effective resolution approaches
  • Participates in large engineering projects by completing multiple tasks

Candidate Profile:

  • Degree in electrical or mechanical engineering desired
  • 3-5 years related field service experience preferred
  • Solid mathematical skills and computer skills
  • Solid management skills, including trip planning and organizing, decision making and problem solving
  • Ability to build effective working relationships with managers, supervisors and co-workers
  • Ability to prepare complex written reports and other documents and to comprehend complex verbal and written instructions
  • Fluent (oral and written) in English; additional skills in third language appreciated
  • Ability to work independently as well as part of a team
  • Ability to travel frequently to customer locations.

Company:

Our client is a global organization which specializes in automated, industrial cutting equipment. Their projects range from stand-alone systems to customized plant engineering solutions with revenues of $250K+ to $3M respectively. With over 300 employees worldwide, the company ranks among the leaders worldwide in its field. Their North American headquarter is located in the Greater New York City area.

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