In this position as Field Service Engineer, you will utilize your technical experience to mechanically and electrically assemble Rollepaal’s machinery in the Baltimore facility. Once the machines have been assembled and tested, they will be shipped to the clients’ site where you will install and commission them. This is a very independent role and yet team work and team spirit are crucial for all employees of Rollepaal USA. Once these machines have been installed, the Operations Director US and you will plan regular preventive service visits for those machines. In case a client experiences any difficulty with Rollepaal machinery, you will get the opportunity to help them with service calls, troubleshooting and ad-hoc service visits.
Your passion for high tech machinery and exceeding customers’ expectations and needs will be crucial to your success with Rollepaal USA. An extensive onboarding program consisting of multiple visits to Europe will supplement your knowledge regarding all aspects of their extrusion systems. Equipped with this knowledge, you will provide customers with expert advice and operator training during installations.
With a rich history dating back more than 50 years Rollepaal has grown into the leader in manufacturing machines and lines for high-tech extrusion methods.
The company is headquartered in Europe and has established their US entity in the strategically chosen region of Baltimore, MD. Rollepaal has aggressive growth plans for the US. They will be expanding their market share and they understand you need a well-oiled service organisation with committed, skilled and flexible staff with passion for their technology to support those ambitious growth plans.
Team work, pragmatism and entrepreneurship, hard work and a healthy work-life balance are keywords in describing the company culture.
- 5+ years of service experience in industrial field service role
- Electrically and mechanically trained
- Experience troubleshooting control systems and PLC’s
- Good communication and customer relations skills.
- Ability and willingness to travel 50%