Field Service Engineer – Packaging Machinery

Sidel is a leading global provider of equipment and services for packaging beverage, food, home, and personal care products in PET, can, glass, and other materials. With over 170 years of industry expertise and a strong commitment to innovation, Sidel partners with some of the world’s largest brands to deliver reliable, sustainable, and cutting-edge packaging solutions. Operating in over 190 countries with a workforce of more than 5,000 employees, Sidel is renowned for its technical excellence, customer-centric approach, and global reach. Join a team that is shaping the future of packaging and making an impact worldwide.

Opportunity

Sidel is seeking a Field Service Engineer to support equipment installations, start-ups, commissioning, and testing at customer sites. The ideal candidate will provide technical assistance during and after the warranty period, conduct customer training, and deliver after-sales services on Sidel’s packaging equipment. This is a high-impact role ideal for a hands-on engineer who enjoys travel, solving complex technical issues, and building strong customer relationships.

Key Responsibilities

• Install, test, and commission Sidel equipment at customer facilities according to technical, contractual, and safety specifications.
• Diagnose and resolve equipment issues with mechanical, automation, or electrical systems.
• Prepare job progress charts, detailed service reports, and documentation related to onsite activities.
• Identify and communicate potential after-sales opportunities observed on-site.
• Ensure compliance with Sidel’s Standard Operating Procedures (SOPs), project coordination guidelines, and customer-specific regulations.
• Maintain a high level of customer satisfaction through professional service delivery and effective communication.
• Collaborate with the Installation Site Manager and other team members to coordinate project execution.
• Provide onsite training and support to customers, ensuring effective equipment handover.

Profile

Education & Languages:

• Bachelor’s degree in Engineering, Technical Degree, or equivalent experience.
• Fluent in English (written and spoken) – mandatory.
• Knowledge of Spanish, Italian, or French – advantageous.
• Specialization in automotive mechanics or aseptic systems – a plus.

Experience & Skills:

• 2–3 years of experience in field service or equipment installation, ideally in the beverage or packaging industry.
• Strong technical expertise in at least one of the following:
  • Mechanical Systems
  • Automation Platforms (B&R, Siemens, Elau, Allen-Bradley)
  • Electrical Systems
  • Aseptic Technology
• Excellent problem-solving and troubleshooting skills.
• Self-motivated and customer-focused with a strong sense of ownership.
• Ability and willingness to travel extensively (up to 90%, including international travel).