Are you…
- Excited to work for sustainability mobility with innovative electric vehicle charging solutions?
- Goal-oriented and do you feel energized by making a true difference?
Our client, Kempower, is seeking an ambitious Field Service Engineer to support the company’s expansion into the US market where it will rapidly build a team and scale its operations to better serve current and future US-based customers. As Field Service Engineer you will be responsible for ensuring customer satisfaction by offering remote and on-site support for their North American customers. The ideal candidate is an energetic forward-thinking professional who enjoys a fast-paced and fast-growing environment. To be successful in this role you need a strong customer-oriented mindset and problem-solving skills, and experience with electronics, service operations, and installations is a major plus. Travel of a minimum of 50% is to be expected. This position is based at Kempowers US HQ in Durham, NC.
Responsibilities
- Ensure customer satisfaction by providing remote and on-site support to US customers
- Regularly communicate with and maintain partner network technical competencies
- Provide technical support utilizing various tools such as ticketing systems, Teams, and other additional tools
- Conduct remote and on-site training for partner network technical competency
- Troubleshoot and practice problem-solving when visiting customers as necessary
- Collect feedback based on customer experience and follow up with internal stakeholders
- Ability to travel a minimum of 50%
- Promote a supportive work environment that upholds Kempower’s values of Together, Impact, Integrity, and Courage
What We Expect from You
Your experience & education
- Bachelor’s degree in Engineering or a related field is preferred, but not a requirement
- 3 years of experience in support, and mechanical, electrical, or software engineering
- Experience in product development, product management, or project management
- Strong understanding of electronics, operations, and installations is a big plus
- Experience with various support tools, such as ticketing systems and Teams
- Proficient in MS Office Suite
Skills, Traits & Style
- Outstanding English communication skills, both verbal and written
- Detail-oriented, with strong organizational and planning skills
- Affinity to problem-solving, time-management, and multi-tasking
- Team-focused mindset, with great communication and cooperation skills
- A hands-on, open-minded, versatile, enthusiastic can-do attitude while embracing continuous learning
What We Offer Is More Than Just a Job
- Competitive compensation and benefits package
- The opportunity to be at the forefront of the fast-charging industry, and influence the future of electric transportation
- An open and flexible work culture where everyone’s voices are heard
About Kempower
Kempower is an electric vehicle DC (Level 3) Fast Charging company that designs and manufactures the best DC Fast Charging solutions and services for EVs all over the world. It is headquartered in Lahti, Finland, has a strong foothold in the Nordic countries and Europe, and is now expanding rapidly into the U.S. market. The company primarily serves three segments: charge point operators, fleet operators, and OEMs. Kempower is best known for its user-friendly technology and dynamic and scalable power distribution: ONE Kempower power unit can provide power for up to EIGHT individual charging posts and can be adjusted to the needs of each vehicle.
Its unique charging management system, Kempower ChargEye™, is a comprehensive, easy-to-use, cloud-based system for charge point operators and retailers, bus and truck operators, and off-highway vehicle fleets. When Kempower chargers are connected to the ChargEye™ system, customers can easily monitor, manage, and diagnose the day-to-day operations of both the chargers and vehicles. ChargEye™ ensures that a commercial vehicle fleet is always ready for duty when needed while optimizing energy costs and managing battery health.
The Kempower Power Unit consists of power modules which makes it easily scalable: more modules can be added when demand grows, and power is needed. Moreover, maintaining and servicing the device is much easier compared to traditional chargers, which has a positive effect on charger uptime. For more information and inspiration, visit their website and watch this video.
