Field Service Engineer

What this Opportunity Offers

• Join a global leader with cutting-edge technology and automation machinery in the food industry.
• Excellent personal and professional growth opportunity
• Competitive salary and excellent benefits

Are You?

• Experienced with mechanical field service, repair jobs, and basic welding skills?
• Do you have a background as a millwright, machinist, blacksmith, or similar?
• Interested in working independently while having a strong technical support team behind you?
• Eager to grow your career with ongoing training and exposure to the latest food industry technologies?

Company

Our client, Westrup, is seeking a Field Service Engineer to install, maintain, and train customers on seed and grain processing machinery, to optimize performance and ensure product quality. Westrup is a leading machinery manufacturer for cleaning and sorting grains and seeds. Founded and headquartered in Denmark in 1958, Westrup has offices in the U.S., Australia, France, Germany, and Kazakhstan, along with a global network of distributors, ensuring a strong international presence. It’s an ambitious, growing company that takes great pride in serving its clients. This position can be based out of their office at Sioux Falls, SD, or can be remotely based. For more information and inspiration, please visit https://www.westrup.com/

About this Position

As a Field Service Engineer, you will install and commission new machines in close cooperation with customers and partners. On existing installations, you will make sure the customers’ business runs smoothly by performing service and repair tasks. Westrup is also partnering with suppliers of equipment, and you will be trained to provide installation and repair on this equipment too. Westrup values knowledge sharing, and you will provide customer training and guidance on the best use of the equipment. Westrup also values knowledge sharing internally, and you will become part of the global service team in this respect. This role reports directly to the General Manager. Approx. 150 days of travel annually across North America and occasionally to Europe is expected.

Role

Key Responsibilities & Tasks

• Install new machines and overhaul existing machines at customers’ facilities
• Troubleshoot and repair equipment as needed
• Train customers on equipment usage
• Provide customer service and support in cooperation with the global team
• Make decisions independently when needed, while also being a team player, building business
• Plan, arrange, and execute service jobs

Your Profile

Your Education & Work Experience

• A background as a millwright, machinist, blacksmith, or similar
• Experience with mechanical field service, repair jobs, and basic welding skills
• Holds a forklift qualification
• Basic computer skills
• Willingness to travel approximately. 100-200 days annually (domestic and occasionally internationally)

Your Skills & Personality Characteristics

• A passion for machines and controls, including automation systems
• Proactive and sales-oriented (for spares and service offerings)
• Strong customer service skills
• Ability to work independently
• Pragmatic and hands-on approach