Open Position

Customer Care – Packaging

Atlanta, GA

Our European-based client, is a worldwide leader in solution for liquid food packaging. As a company, they follow through
on their commitments to customers, suppliers and colleagues to deliver excellence. A career at our clients opens the
doors to a global business environment full of opportunities for unrivaled growth where you can make a real difference.
The company fosters team work developing innovative and sustainable packaging solutions for all types of beverages
and their bottles are made of a strong, fully recyclable plastic material called PET benefiting our planet and creating a
better life for people worldwide.

POSITION
The Customer Care Manager manages customer requests for emergencies, troubleshooting and technical assistance
during warranty and life cycle of the equipment by securing HSS&E (Health, Safety, Security & Environmental). Lead
complete solution delivery from customer call until complete issue resolution with the help of experts from Product
Support. The CCM acts as a liaison between customer and After Sales Manager for technical problem solving.

SCOPE

  • Collect and filter customer calls linked to Aseptic technology, identify needs and answer or manage accordingly any
    technical request in compliance with the HSS&E standards to ensure general support requests from customers are
    answered;
  • Issue service request for intervention and ensure follow up with planning team;
  • Open and drive non-conformity through SINCRO until problem solved and it’s confirmed by customer;
  • Follow and support Field Service Engineer during intervention at customer site;
  • Follow up and ensure sales order and Service order required are created and aligned;
  • Collect and send technical report to customer;
  • Coordinate audit execution: diagnostic visit, ECO audits, line audit;
  • Organize stand alone or complete line regular maintenance and emergency intervention;
  • Manage Warranty intervention following issue resolution process;
  • Make sure team members are following procedures during issue resolution intervention;
  • Conduct regular follow-ups with Supply Chain and Sales & Marketing stakeholders.

PROFILE

Level of education and languages:

  • Bachelor’s Degree or Business school degree is a plus;
  • Fluent level of English is a must;
  • Italian and/or French is an advantage.

Required experience and skills:

  • 5 years of working experience in after sales, technical support or production plant;
  • High technical knowledge of liquid packaging equipment (complete line), knowledge of company’s products a plus
  • Strong verbal and written communication skills to establish a very good customer relationship
  • Excellent responsiveness, dynamism, tenacity, autonomy and motivational skills
  • Ability to interface with all levels of the organization
  • Excellent multi-tasking abilities
  • Availability to travel up to 25 %

Full-time position, comprehensive benefit package.

Apply Now