Open Position

Claims Manager

Coahuila, Mexico (On-site)

Our client is a European company  which develops and manufactures components for the automotive industry. The firm is headquartered in Corbetta, Italy, and includes 86 manufacturing plants, 12 R&D centers, and 26 application centers in 19 countries, with 43,000 employees and a turnover of 7.9 billion euros in 2016.

 

Brief:

 

Our client is looking to hire a Claims Manager. This is a newly created position that will have a key role in the organization. In this role, you will be responsible for managing all aspects of the claims process, from initial submission to resolution while maintaining a high level of customer service. The ideal candidate will have a strong background in claims management, exceptional project management skills, and a passion for delivering results.

 

Responsibilities:

 

  1. Claims Management: Oversee the end-to-end claims process, including intake, investigation, evaluation, and resolution.
  2. Compliance: Stay up-to-date on industry regulations and compliance standards, ensuring adherence to all relevant guidelines.
  3. Chargeback analysis: Monitor key performance metrics and provide regular reporting on chargeback making sure each trend, efficiency, and customer satisfaction.
  4. Customer Service: Collaborate with other departments to address customer inquiries and concerns in a timely and professional manner.
  5. Process Improvement: Identify opportunities for process improvement and implement strategies to enhance efficiency and effectiveness.
  6. Vendor Management: Liaise with external vendors to facilitate the claims resolution process.
  7. Performance Management: Monitor team performance metrics, such as collection rates, aging reports, and productivity, and take proactive measures to address areas for improvement.
  8. Credit Risk Assessment: Assess the creditworthiness of customers and make recommendations regarding credit limits, payment terms, and collection actions.
  9. Reporting: Prepare regular reports on activities, trends, and outcomes for management review.
  10. Process Improvement: Identify opportunities for process improvement and automation to enhance efficiency and effectiveness in the collection process.

 

Qualifications:

 

  • Bachelor’s degree in Business Administration, Finance, or related field (preferred).
  • Proven experience in claims management or a related field, with at least 8 years of relevant experience.
  • Strong leadership and interpersonal skills. Cross-functional team abilities.
  • Highly organized with strong project management skills.
  • Excellent analytical and problem-solving abilities.
  • Exceptional communication skills, both in written and verbal English and Spanish.

 

Proficiency in relevant software applications, such as claims management systems and Microsoft Office suite.

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